Refund Policy

Effective Date: January 1, 2026

1. Introduction

This Refund Policy governs the refund and cancellation terms for educational courses purchased through 24Course ("we," "our," or "us"). We are committed to student satisfaction while maintaining fair policies that protect both students and our educational services.

By purchasing any course from 24Course, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. Company Information

Legal Entity: 24Course Education Center
Registration Number: 10389576
Address: TRADE ALL LTD, 4 Halifax Street, ASHTON-UNDER-LYNE, OL6 8PQ, United Kingdom
Phone: +441617076886
Email: support@24courses.com

3. 14-Day Money-Back Guarantee

3.1 Eligibility Requirements

To be eligible for the 14-day money-back guarantee, you must:

• Submit your refund request within 14 calendar days from the date of purchase
• Have accessed less than 25% of the total course content
• Provide a valid reason for the refund request (optional but appreciated for service improvement)
• Not have previously received a refund for the same course

3.2 Exclusions from Money-Back Guarantee

The 14-day money-back guarantee does NOT apply if:

• More than 14 days have elapsed since purchase
• You have accessed 25% or more of the course content
• You have downloaded course materials (where applicable)
• You have completed the course or received a certificate
• The course was purchased during a promotional period with special terms
• You have violated our Terms and Conditions

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to support@24courses.com with the subject line "Refund Request"
2. Provide Information: Include your full name, email address used for purchase, order number, course name, and date of purchase
3. State Reason: Briefly explain your reason for requesting a refund (optional)
4. Wait for Confirmation: We will review your request and respond within 3-5 business days

4.2 Refund Processing Timeline

4.3 Refund Method

Refunds will be issued to the original payment method used for purchase. We cannot process refunds to different payment methods or third parties.

5. Partial Refunds

In certain exceptional circumstances, we may offer partial refunds at our sole discretion. Partial refunds may be considered for:

• Technical issues that significantly impacted course access and could not be resolved
• Content errors or quality issues verified by our team
• Circumstances beyond your control that prevented reasonable course completion

Partial refund decisions are made on a case-by-case basis and are not guaranteed.

6. Course Access Upon Refund

Once a refund is approved and processed:

• Your access to the course will be immediately revoked
• You will no longer be able to view course materials or content
• Any downloaded materials must be deleted
• Certificates of completion (if issued) will be invalidated
• You may not re-enroll in the same course for 30 days

7. Special Circumstances

7.1 Technical Issues

If you experience technical difficulties accessing course content, please contact our support team before requesting a refund. We will make reasonable efforts to resolve technical issues. Refunds due to technical problems will only be considered if:

• The issue was reported within the 14-day guarantee period
• Our support team was unable to resolve the problem
• The issue was caused by our platform, not user equipment or internet connection

7.2 Medical or Emergency Situations

We understand that unforeseen medical emergencies or personal circumstances may prevent course completion. In such cases, we may offer:

• Extended access to course materials (instead of refund)
• Course transfer to another individual (with verification)
• Partial refund based on course progress

Appropriate documentation may be required for emergency refund requests.

7.3 Course Content Changes

We reserve the right to update and improve course content. Minor updates do not qualify for refunds. However, if we make substantial changes that fundamentally alter the course curriculum after your purchase, you may request a refund within 14 days of being notified of such changes.

8. Promotional and Discounted Courses

Courses purchased during promotional periods or at discounted prices are subject to the same refund policy terms unless otherwise specified at the time of purchase. Some special promotions may have modified refund terms, which will be clearly communicated before purchase.

9. Bundle Purchases

If you purchase multiple courses as a bundle:

• Refunds for individual courses within a bundle are not available
• The entire bundle must be refunded if requested within 14 days
• Bundle refund eligibility requires less than 25% access across all courses in the bundle
• Partial bundle refunds are not offered

10. Chargebacks and Disputes

Important: Please contact us directly before initiating a chargeback with your financial institution. Unauthorized chargebacks may result in:

• Immediate termination of course access
• Account suspension
• Prohibition from future purchases
• Legal action to recover costs associated with chargeback processing

We are committed to resolving all legitimate disputes fairly and promptly through direct communication.

11. Non-Refundable Items and Services

The following are NOT eligible for refunds under any circumstances:

• Completed courses (100% content accessed)
• Courses where certificates have been issued and used
• Subscription services after the first billing cycle (unless subscription is cancelled before renewal)
• Digital downloads that have been accessed or downloaded
• One-on-one coaching or consulting sessions that have occurred
• Custom or personalized course content created specifically for you

12. Subscription-Based Services

For any subscription-based access to courses:

• You may cancel your subscription at any time
• Cancellation prevents future billing but does not refund the current billing period
• Access continues until the end of the paid subscription period
• Refunds for partial months are not provided
• Promotional trial periods have separate cancellation terms as specified at signup

13. Refund Abuse Prevention

We reserve the right to refuse refund requests that we reasonably believe to be fraudulent or abusive. Indicators of refund abuse include:

• Multiple refund requests from the same user
• Accessing nearly all course content before requesting refund
• Patterns suggesting content copying or unauthorized distribution
• Providing false information in refund requests

Users found to be abusing the refund policy may be permanently banned from our platform.

14. Processing Fees and Transaction Costs

Please note:

• We refund the course purchase price in full when eligible
• Payment processing fees charged by third-party processors are non-refundable
• Currency conversion fees (if applicable) are not refunded
• International transaction fees are the responsibility of the purchaser

15. Course Transfers

As an alternative to refunds, we may permit course transfers under specific conditions:

• Transfer requests must be made within 30 days of purchase
• You may transfer your enrollment to another individual with our approval
• Transfer fees may apply
• Both parties must agree to the transfer in writing
• Transferred courses cannot be refunded by the new enrollee

16. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified policy. The refund policy in effect at the time of your purchase governs your transaction.

17. Legal Compliance

This Refund Policy complies with applicable consumer protection laws in the United States. If you are located in a jurisdiction with different consumer protection requirements, additional rights may apply to you under local law.

18. Questions and Support

19. Acknowledgment and Acceptance

By purchasing courses from 24Course, you acknowledge that you have read this Refund Policy, understand its terms, and agree to be bound by it. You also acknowledge that this policy may be updated periodically and agree to review it before making additional purchases.

This Refund Policy is designed to be fair to both students and 24Course Education Center. We appreciate your business and are committed to providing quality educational services.

Last Updated: January 1, 2026